Sportsnet NOW FAQ
What is Sportsnet NOW?

Sportsnet NOW™ is the digital destination for viewers to watch live streaming of Sportsnet Ontario, Sportsnet East, Sportsnet Pacific, Sportsnet West, Sportsnet One, and Sportsnet 360 anytime, anywhere on a variety of different devices.

If you are a Sportsnet subscriber, Sportsnet NOW is available to you at no additional cost with participating cable/satellite/IP TV providers. Check with your TV provider for details.

If you do not have a television subscription, you’ve reached the place for direct purchasing.

How much does it cost per month?

If you do not have a television subscription, Sportsnet NOW is available through a monthly subscription of $24.99 per month, plus applicable taxes. Find out what content you’re getting in Sportsnet Now by clicking here.

Can I access Sportsnet NOW internationally?

No. Sportsnet NOW is only available for use in Canada. If you are travelling abroad, you will not be able to stream our channels.

Why is there lag between a live game on TV and the Sportsnet NOW stream?

The lag time compared to live broadcast is dependent on the device being used, the location and connection of the user, and other factors. The lag time is typically between 30-60 seconds.

Because internet streaming lags behind television, your sports apps may send off a notification of a goal or a result before you have seen it. If you wish for this not to happen, you must disable your game alerts/notifications.

Will I be required to sign in every time I visit Sportsnet NOW?

As long as you have cookies enabled, your login is remembered and you should not have to login via future visits to the site or apps in the majority of cases.

There are a number of cases that will require you to enter your login credentials again, including periodic expiry of your login, clearing of browser cache, switching browsers, logging out, or visiting in private mode on your PC.

Are CBC and City games included in Sportsnet NOW?

Beginning with the 2016-17 NHL season, City and CBC games are included in Sportsnet NOW on desktop, mobile, tablet, Chromecast for Android devices and Apple TV (4th gen). The ability to watch these games is not currently on Xbox One, but will be in future app updates.

Note: All games that appear on Sportsnet Flames (11), Sportsnet Oilers (11) and Sportsnet Vancouver Hockey (7) games will also be included, as needed.

What content am I getting if I sign up?

Sportsnet NOW subscribers get access to the same content that is broadcast on the Sportsnet television channels, with some exceptions due to rights restrictions. This means you’ll have access to Sportsnet’s programming that you can watch anytime, anywhere.

Note that this list is subject to change as Sportsnet programming schedules change. Among the properties available on Sportsnet NOW are:

NHL
The Stanley Cup® Playoffs (including games on CBC), Wednesday Night and Hometown Hockey offerings, Hockey Night in Canada (including CBC and City games), regional Vancouver Canucks, Montreal Canadiens, Toronto Maple Leafs, Calgary Flames, and Edmonton Oilers games, depending on where you live, the NHL Draft Lottery, the NHL Draft, the NHL Awards, and the NHL Centennial, Winter Classic and Stadium Series.

MLB
All 162 Toronto Blue Jays games, plus over 200 MLB games featuring marquee teams such as the Boston Red Sox, New York Yankees, St. Louis Cardinals and many more. Every Blue Jays playoff game and the entire World Series.

NBA
41 Raptors games, with an additional 100+ regular season games including marquee teams and matchups, select NBA playoff and Finals games, including the Raptors.

Junior hockey
Friday Night Hockey, over 45 games from across the WHL, OHL and QMJHL, and the entire Memorial Cup.

WWE
Monday Night RAW and SmackDown LIVE!, as well as WWE Aftermath, Experience and Main Event.

Soccer
Over 100 Premier League matches, select Bundesliga matchups and 2018 FIFA World Cup qualifiers.

Curling
All stops on the Grand Slam of Curling tour.

Other Sports
Every race of the Indy Car season, CIS, Rogers Cup, Tour de France, Honda Indy, WTA, Davis & Fed Cup, and much more!

Sportsnet Original Programming
Tim & Sid, Sportsnet Central, Hockey Central, Gotta See It, Misplays and Plays of the Month, and Sportsnet Presents.

Why does some of the content in Sportsnet NOW differ from what is shown on television?

In rare circumstances, Sportsnet does not have the same rights to show content online or mobile as it does on TV. If that is the case, we may blackout specific programming.

Currently, Thursday Night Football (NFL) is the only content aired on Sportsnet television channels that is not also available within Sportsnet NOW.

Are there NHL regional blackouts in Sportsnet NOW?

Sportsnet NOW is held to the same blackout rules as the Sportsnet channels on television. As a result, blackouts apply to Sportsnet’s regional games of the Toronto Maple Leafs, Calgary Flames, Edmonton Oilers, Vancouver Canucks and Montreal Canadiens.

For these regional games, you must be in a team’s broadcast territory in order to watch their regional games in Sportsnet NOW. For example: if you are in British Columbia, you are in the Vancouver Canucks territory and can watch all 46 regional games that the Canucks play on Sportsnet Pacific, in addition to any Wednesday Night Hockey, Hockey Night in Canada (games on Sportsnet) or Rogers Hometown Hockey games the Canucks play.

Click here to learn more about regional blackouts.

I think an NHL regional blackout is being incorrectly applied. What do I do?

Since Sportsnet NOW is designed for you to be able to watch “in-market” or “regional” NHL games, in addition to all national games, you should not experience any blackouts for your local team.

If you are experiencing a blackout that you feel is being incorrectly applied, please email nowsupport@sportsnet.ca and they will help remedy the situation

How can I watch regional games that are not available in Sportsnet NOW in my region?

If you wish to watch regional games that are outside of your designated viewing region, you can subscribe to Rogers™ NHL GameCentre LIVE® to watch games that are only broadcast outside of the teams’ local market. Please visit https://gamecentrelive.rogers.com/en/ for more details.

Is there a way to watch a show or game after it has aired?

If you wish to watch Sportsnet original programming after it has aired, you can access it on-demand on our desktop site. Simply sign in and proceed to the ‘Shows‘ tab, click on your desired show and episode and begin streaming.

If you missed a game and would like to watch it, proceed to our desktop site to utilize the “look-back” feature. Sign in and proceed to the Schedule’ tab and roll the schedule back to the date and time the game originally aired and click on it to begin streaming.

Note: The look-back functionality is only for the past 24 hours. Anything beyond that time period is not accessible.

Is Sportsnet World available in Sportsnet NOW?

If you are a television subscriber to Sportsnet World, then it will be available to you in Sportsnet NOW, unless you are on Bell. Bell does not currently have an agreement to stream SN 360 and SN World online for its customers.

If you are a digital-only Sportsnet NOW subscriber, Sportsnet World is not included. Sportsnet World NOW is its own separate service. If you wish to subscribe to Sportsnet World NOW, please visit http://watch.sportsnet.ca/world/howtosubscribe.jsp

Can I access Sportsnet NOW from more than one device at a time?

No. Sportsnet NOW is intended for personal use and only allows for one concurrent stream.

What are the compatible mobile and tablet devices?

Sportsnet NOW is available for use through desktop and the Sportsnet App on the following mobile devices: Apple iPhone, iPod Touch, iPad, Android Mobile and tablet devices.

How do I download the mobile or tablet app?

Go to the iTunes App Store (iOS) or Google Play Store (Android) and type in “Sportsnet.” The app is free to download and allows you to start watching Sportsnet instantly.

What are the minimum operating system versions supported by the Sportsnet App?

iOS 4.0

Android 2.3.6

Desktop version: IE 9.x+, Firefox, Google Chrome, Safari 9+, Adobe Flash 10.2+

How much data does video streaming use?

Data consumption is approx. 1GB / average (2.5 hour) game when streamed to a smartphone. This is an estimate, and actual usage varies based on the length of the game, stream quality (i.e., bitrate), the amount of features are used by each user, network conditions, the device you’re using and other factors.

Is there a wireless data charge to view Sportsnet NOW on my mobile device or tablet?

Yes. Please check with your wireless provider to confirm whether you will be charged for mobile data usage. Many wireless providers have specific data plans to support video consumption.

Can I use Sportsnet NOW on other devices like Apple TV, Chromecast, or gaming consoles?

Sportsnet NOW is now available on 4th generation Apple TV boxes, Xbox One and Google Chromecast, for Android devices.

Download the Sportsnet app from the app store and click on the “SN Now” tab to sign in with your credentials.

For customers subscribing to Sportsnet with a supported TV provider you can also logon and stream live Sportsnet channels on your 4th gen Apple TV or Xbox.

PlayStation 4 is not available at this time, but is expected to be rolled out in the future. Make sure to check back on this page or keep your eye out for product updates.

 

Does the Sportsnet NOW iOS app support Apple AirPlay?

Yes, Airplay is fully supported.

You can access the AirPlay button in two different ways when connected to a wifi network with an AirPlay device on it.

1. Via the video player window AirPlay icon
2. Via the iOS control center (accessed by swiping your finger from the bottom to the top of the screen)

When will I be billed each month?

You will be billed each month according to when your subscription began. For example, if you signed up on the 21st of the month, you will be billed seven days later, on the 28thafter your trial is over.

Which credit cards do you accept?

We accept Visa, MasterCard, or AMEX.

I have a promo or discount code – how do I redeem it?

When signing up, click “I have a promotional code” on the payment page to enter your code.

What if I want to subscribe to Sportsnet NOW but don’t have a credit card?

Not to worry! If you have a Visa Debit, we accept those too!

What is a MyRogers profile, and why do I need one?

Sportsnet NOW uses a MyRogers profile as its login. The MyRogers login platform is used across a variety of online services, including Rogers™ NHL GameCentre LIVE®, Texture™ by Next Issue and core telecom services offered by Rogers. If you already subscribe (or have subscribed in the past) to these services and already have a MyRogers login, you can use the same username and password for Sportsnet NOW. If you don’t have one, you’ll set one up as part of the registration process. You do not have to be a Rogers Wireless, Cable, or Internet customer to have and use a MyRogers profile.

What happens if I cancel my subscription?

If you wish to cancel your subscription at any point, you may do so by clicking on the drop-down menu in the top right corner of the desktop version of now.sportsnet.ca. Once the drop-down menu is open, click on ‘Account’ and then click ‘Cancel Subscription’. Canceling your subscription is not currently available for the iOS or Android apps. You will have access to Sportsnet NOW until the end of the month you’ve already paid for and will incur no further charges the month after, except in Quebec, where cancellation will be effective right away and you will be refunded for the remaining portion of the month. Please take the time to let us know why you canceled so we can work to improve the service.

Note: If you cancel your subscription before the initial first 7 days is over, your credit card will not be charged. The direct link to maintain/cancel your subscription is: https://now.sportsnet.ca/account/subscriptions. You must be logged in first in order to change your subscription details.

How do I update my billing information?

You can update your billing information, including your payment method or credit card number in the drop-down menu in the top right corner, once you are signed into now.sportsnet.ca on desktop. Select ‘Account’ on the menu to change your payment method, credit card details, or billing address.

How do I purchase a subscription in-app?

Proceed to the Sportsnet app on your tablet, phone or 4th generation Apple TV. Tap the SN Now tab. You will be given the option to sign in or purchase. Select purchase.

You will then be prompted to sign in with your iTunes account. Upon doing so, you will successfully sign up for Sportsnet NOW.

How do I cancel an in-app purchase subscription?

On your iOS device:

Go to Settings > iTunes & App Store.

Tap your Apple ID at the top of the screen.

Tap View Apple ID. You might need to sign in or use Touch ID.

Under Subscriptions, Tap Manage. …

Tap on Sportsnet NOW

Click on “Cancel Subscription”

Please note: The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current billing period.

What devices am I able to use my in-app purchase subscription on?

You are able to use your in-app purchase subscription on your iPhone, iPad, or Apple TV (4th gen) devices

Can I use my in-app purchase subscription to watch on Mac, or PC devices?

Not at this time.  You are able to use your in-app purchase subscription on iOS (iPhone / iPad), and tvOS (Apple TV 4th gen devices) only.

If you wish to access on your desktop you can sign-up on the desktop site sportsnet.ca/now.  If you do choose to sign up on desktop, please make sure to cancel your in-app purchase subscription so you are not billed twice.

How do I restore my purchase?

On my iOS device go to:

Tap SN NOW

Tap Subscribe Now

Tap Restore Purchase

Enter your iTunes credentials

This will allow your existing subscription to be restored on this device.

Is an in-app purchase option available on Android devices?

Not at this time. Please visit Sportsnet.ca/now to subscribe on your Android device.

I have a valid in-app purchase subscription but the channels are not unlocking or restore purchase button is not available

I) Make sure you have the most recent version of the Sportsnet app for iOS or Apple TV from iTunes

II) Perform a “Restore purchase” to see if this re-enables your subscription

III) Check your Sportsnet NOW subscription is still valid in iTunes:

Go to Settings > iTunes & App Store.

Tap your Apple ID at the top of the screen.

Tap View Apple ID. You might need to sign in or use Touch ID.

Under Subscriptions, tap Manage.

Tap on Sportsnet NOW –validate your subscription is still active

Is Sportsnet World channel included in an in-app subscription

No similar to web purchase, Sportsnet NOW subscription includes access to Sportsnet (including Ontario, East, West, Pacific), Sportsnet One, and Sportsnet 360.  Sportsnet World NOW is its own separate service. If you wish to subscribe to Sportsnet World NOW, please visit http://watch.sportsnet.ca/world/howtosubscribe.jsp

What is a “Participating TV Provider” and which TV providers participate?

A participating TV provider refers to the cable or satellite companies that have agreements in place for their customers to access Sportsnet NOW. For example, if you are a Rogers TV customer and subscribe to Sportsnet, simply log in with the same credentials you use to manage your monthly bill and you will be granted access to the service.

Participating TV providers for Sportsnet NOW: Rogers, Bell, Bell Aliant, TELUS, Shaw, Cogeco, Sasktel, NorthwestTel, Eastlink, Hay Communications, V Media, Mitchell Seaforth Cable TV, TCC, WTC TC,  Source Cable, Novus and MTS.

I am a Sportsnet, Sportsnet One and/or Sportsnet 360 cable subscriber with a participating TV provider but I am unable to access all the networks on Sportsnet NOW?

Contact your TV service provider to ensure your online registration is complete and that your subscription is current.

 

Why isn't my TV provider listed?

We are working to add additional TV providers to Sportsnet NOW. If you don’t see your provider listed, contact them to express your interest in receiving Sportsnet NOW.

Why am I seeing an error message displaying in a screen overlay on Sportsnet NOW?

Error messages from your TV service provider may appear on Sportsnet NOW. Messages appear when there is an issue with your video service subscription. In this case, you should contact your TV service provider customer service department for further assistance.

How do I contact Sportsnet regarding on-air programming, talent, or advertising?

Please email Sportsnet Audience Relations at: feedback@sportsnet.rogers.com

How do I get technical or billing support for Sportsnet NOW?

Email nowsupport@sportsnet.ca for any questions, including cancelling your account.

If you subscribe to Sportsnet via a television provider but are having trouble accessing content, please contact one of the following participating providers

Bell Customer Service  |  Telus Customer Service

Shaw Customer Service |  Cogeco Customer Service

Eastlink Customer Service  |  SaskTel Customer Service

NorthwestTel Customer Service  |  V Media Customer Service

Cable Cable Customer Service  |  Source Cable Customer Service

TCC Media Customer Service  |  Hay Communications Customer Service

WTC Communications  |  Mitchell Seaforth Cable TV Customer Service

Bell Aliant | MTS | Novus