The couple told Postmedia Ottawa on Friday that they feel for the Karlssons and want to help them find the person responsible.
Caryk said she has hired a lawyer to work with the Karlssons and the Senators to conduct a third-party investigation, adding the couple has nothing to hide.
In an application for a peace bond filed May 4 in an Ottawa court, Melinda Karlsson alleged that Caryk posted hundreds of derogatory online messages aimed at her and her husband.
The Karlssons were subjected to trolling posts on Erik’s Instagram account after their first child was stillborn in March.
Hoffman said he reached out to Erik Karlsson to try to resolve the situation, but didn’t hear anything back.
A representative from Hoffman’s player agency — Octagon — told The Canadian Press they will not be commenting further on the matter at this time.
Caryk’s lawyer, Sheila Block of Torys LLP, did not immediately respond for comment.